We're here to help. Whether you're an employee, HR professional, or benefits broker, this page explains how to get assistance with Benefit-Assist.
For all support inquiries, please email us at:
We respond to support requests during normal business hours, Monday through Friday. We'll do our best to respond within one business day.
Benefit-Assist is a mobile app that uses AI to help employees get plain-language answers about their employer-sponsored benefits. The assistant - named Ben - answers questions based on the plan documents your employer has uploaded.
No. Ben provides informational responses based on your employer's plan documents. His answers are not medical, legal, or financial advice. For decisions about your health or finances, please consult a qualified professional. For authoritative information about your coverage, always refer to your official plan documents or contact your plan administrator or insurer directly.
Ben currently supports English and Spanish. You can ask questions and receive answers in either language.
Yes. Ben supports both voice and text input. You can speak your question or type it - whichever is easier for you.
Benefit-Assist is available for iPhone (iOS) and Android devices.
Ben's answers are based on the plan documents your employer has uploaded. If a question falls outside those documents, Ben may not be able to answer it. For questions about coverage details not addressed in the app, contact your HR department or your insurance carrier directly.
If you're an employer or benefits broker interested in deploying Benefit-Assist, please reach out to us at support@benefit-assist.com and we'll walk you through the setup process.
We take privacy seriously. Please review our Privacy Policy for full details on how we collect, use, and protect your information.
We welcome feedback. Please email us at support@benefit-assist.com with a description of the issue or suggestion. Your input helps us improve the Service.
If you are an employer or broker managing a Benefit-Assist deployment and need help with setup, document uploads, or account management, please email support@benefit-assist.com with your organization name and a brief description of your request.